Return and Refund Policy
Overview
At Course Creator 360, we strive to ensure that our customers are completely satisfied with our software. If you are not satisfied with your purchase, we are here to help.
Free Trial Guarantee
We offer a 30-day free trial for all our plans. This trial period allows you to explore and test our software risk-free. If you are dissatisfied at any point during the trial, you can cancel your account without any charges.
Refund Policy
In addition to our free trial, we offer a 30-day money-back guarantee on your first paid month. This means you have a total of 60 days to evaluate our software. If you decide to cancel within the first 30 days of your first payment, you will receive a full refund for that month, minus any processing fees.
How to Request a Refund
- Contact Us: Reach out to our customer support team via email at [email protected] or through our 24/7 chat support.
- Provide Details: Include your account information and the reason for your refund request.
- Processing Time: Once we receive your request, we will process it within 5-7 business days. You will receive a confirmation email once your refund has been processed.
Conditions for Refund
- Refunds are only available for the first paid month after the free trial.
- Refund requests must be made within 30 days of the first payment.
- Refunds will be issued to the original payment method used during the purchase.
- Processing fees will be retained if requesting a refund after the free trial has started.
Exchanges
We do not offer exchanges for our software plans. However, you can upgrade or downgrade your plan at any time through your account settings.
How to Cancel Your Account
- Visit the Customer Portal: Go to Customer Portal.
- Log In: Use your account credentials to log in.
- Cancel Subscription: Follow the instructions to cancel your subscription.
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: [email protected]
- Phone: +1 (385) 381-6224
- 24/7 Chat Support: Available on our website
Additional Information
For more details about our terms and conditions, please visit our Terms & Conditions and Privacy Policy pages.
